Job Postings

Customer Service Representative

Posted: October 28th, 2025

Department: Customer Service

Reports To: Customer Service Manager

FLSA Status: Non-exempt

Position Summary

The Customer Service Representative plays a key role in supporting Mediatechnologies’ commitment to exceptional customer care. This position is responsible for managing customer orders, resolving inquiries, and ensuring accuracy and satisfaction throughout the order-to-delivery process. The ideal candidate is detail-oriented, professional, and proactive in communicating with customers and internal teams.

Essential Duties and Responsibilities

Customer Focus and Communication

• Build and maintain strong, professional relationships with our dealers, end user customers, sales representatives and other internal departments.
• Demonstrate strong written and verbal communication skills to ensure understanding, expectations and satisfaction with outcomes.
• Listen carefully to customer to understand their needs and provide clear, proactive solutions.
• Guide customers toward Mediatechnologies’ preferred products and programs (MTSelect, MTBase) based on their needs.
• Communicate with empathy, accuracy, and timeliness to set expectations and gain agreement on next steps.
• Engage customers through phone, email, and Teams calls to assist with questions, order status, or website navigation.
• Daily contact with Regional Sales Managers to review all open items, discuss customer issues and other topics of importance for continuity and understanding.

Order Entry and Management
• Receive and review orders submitted via phone, email, website, or in person.
• Collect complete order details including customer information, product SKUs, finishes, quantities, delivery addresses, and special instructions.
• Accurately enter orders into the company’s ERP or CRM system, ensuring all information is verified and correct.
• Send professional order confirmations summarizing details, pricing, finishes, and estimated delivery dates.
• Maintain accurate documentation of orders and related communications for reference and tracking.

Order Follow-Up and Tracking

• Monitor open orders to ensure progress aligns with established timelines.
• Collaborate with internal departments such as Production, Design, and Shipping to resolve delays or discrepancies.
• Provide regular updates to customers regarding order status, anticipated ship dates, and tracking information.
• Proactively identify and address issues, communicating resolutions clearly and promptly.
• Keep all order information and correspondence current in the company system.

Continuous Improvement and Team Collaboration

• Maintain attention to detail and accuracy in all communications and transactions.
• Identify recurring issues and share feedback to improve processes.
• Represent Mediatechnologies professionally, embodying the company’s customer-first approach.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in customer service in manufacturing, furniture manufacturing preferred.
• Strong interpersonal, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and CRM/ERP systems (SAP experience a plus).
• Ability to manage multiple priorities and remain professional under pressure.

Physical and Environmental Requirements

• Primarily an office or remote work environment.
• Extended periods of sitting and computer use.
• Occasional travel to customer or company sites for meetings, product modifications, or site measurements.
• May involve light physical activity such as walking and working with products while on-site.
• Must be able to lift up to 25 pounds occasionally.

EEO Statement

Mediatechnologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please email your résumé to: [email protected]